Employer FAQ's
How can I obtain information on the EFT/ EDI process?
Download an information packet at this web site or contact the Tennessee Child Support Customer Service Unit at 615.253.4394 (local) or 1.800.838.6911 (toll free).

I recently arranged for a prenote transmission, when can I stop mailing in checks?
Five business days are required to validate bank account information that has not been previously verified. You should continue to remit a check for your employees’ child support withholdings during this five business day period. You will be notified if the prenote is unsuccessful, at which point you must continue to remit a check until your bank account information has been successfully verified.

What should I do if the wrong amount is withheld from an employee’s paycheck?
Contact the child support office that handles the case.

Can I transmit a debit transaction (reversal) if there is a mistake?
No, debit transactions are not allowed.

ACH Debit
Registering and Scheduling a Bank Draft

Verification (Prenote) Period

Editing or Changing an Account

Unavailable Funds

Credit Card FAQs

General FAQs


Technical Issues

Unauthorized Access of an Account

Contact Information

Child Support Customer Service

Tennessee Child Support Customer Service: 615.253.4394 (local) or 1.800.838.6911 (toll free)

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